Refund policy

Nourbar Return & Refund Policy

At Nourbar, we want every smoothie, juice, and bite to leave you feeling good. If something doesn’t meet your expectations, we’ll do our best to make it right.

Made-to-Order Items

Our smoothies, juices, and food are made fresh just for you.
Because of this, we’re unable to accept returns or exchanges once an order has been prepared or served.

If there’s an issue with your order—like a mistake, wrong item, or quality concern—please let us know right away so we can offer a replacement or credit.

Retail & Packaged Products

For unopened retail products (such as bottled juices, snacks, or merchandise), returns or exchanges are accepted within 14 days of purchase.
To qualify:

• Items must be unused and in their original packaging.

• Proof of purchase (receipt or order confirmation) is required.

How to Request a Return

Contact us at nourbar2025@gmail.com or visit us in-store.
If your return is approved, we’ll provide details on next steps or issue your refund promptly.

Refunds

Once your return is received and approved, we’ll issue a refund to your original payment method.
Please note that it may take a few business days for your bank or card provider to process the refund.

Damages or Issues

If you receive a damaged or incorrect item, please reach out to us right away with details or photos. We’ll review the issue and make it right as quickly as possible.

Non-Returnable Items

We’re unable to accept returns or refunds on:

• Perishable goods (smoothies, juices, and food items)

• Gift cards

• Sale or promotional items

Our Promise

We’re a local Bakersfield business built on care, community, and great flavor.
If something isn’t right, don’t hesitate to reach out—we’ll always do our best to make your Nourbar experience a great one.